Korenation Studio's

 

 

Gift & e-Gift Card Return Policy

​

The Returns Center allows gift recipients to return items marked as a gift at the time of purchase.

At Korenation Studios, we understand that choosing the perfect gift isn't always easy. That's why we offer a flexible return policy for both physical gifts and e-Gift Cards.

​

Physical Gifts:

• Unopened and unworn items can be returned or exchanged for a full refund within 30 days of purchase with valid proof of purchase (gift receipt or packing slip) except for custom designed items, paper items or undergarments and swimwear bottoms. Contact Korenation Studio’s for approval to continue return or exchange.

• Opened or used items may be eligible for store credit or exchange at our discretion.

• Original shipping charges are non-refundable.

• Return shipping costs are the responsibility of the customer if the return label from inside the box is not used.

​

e-Gift Cards:

• Unused e-Gift Cards can be refunded to the original purchase method within 10 days of purchase.

• Partially used e-Gift Cards will not be refunded for the remaining balance.

• e-Gift Cards cannot be exchanged.

​

To return a gift, go directly to

Gift Returns

​

Important note: Before starting your return process, please be aware that gift items valued at more than $200+ can only be refunded to the original payment method of the purchaser of the gift.

​

Exchanges & Replacements

If you received a gift and need an exchange or replacement, you'll need to return the gift and place a new order. If you’re the gift giver, you can request a replacement in Your Orders

How to return a gift:

• Go to the Returns Center. If prompted, sign in to your Korenation Studio’s account. If you don't have an account, you'll need to create one.

• Enter the order number for the item that you want to return.

• Select Search.

• Select the items that you want to return and the return reason from the drop-down menu. For items sold by a third-party seller, you'll see Submit return request. We review return requests before authorizing them.

 

Return a Gift - With or Without Gift Receipt

To start a gift return you will need your order number. You can find your order number on your packing slip that came with your item. You can also find it on the digital gift receipt we emailed you. If you can't locate the order number, you can ask the gift giver for details.

​

Things to Consider Before Returning a Gift

A returned item must be in the same condition in which it was received (including accessories). This information is stated in our Return Policy. You may receive a partial refund for returned items not received in this condition. For more information, visit the  Refunds  help page.

​

Before you return items on which you've saved personal information; laptops, cameras, or other electronic devices, erase this information completely.

​

To receive the correct refund, don't include items from multiple orders or shipments in the same return box.

​

How to Track Your Return

Track your return through the Return Summary email that you received after requesting your return or in the Returns Center .

​

How We Process Your Refund

Gift recipients aren’t eligible for instant refunds. If you're the gift recipient, we'll process your refund as a Korenation Studio's Gift Card after we receive your return. The refund amount goes to the gift card balance of the Korenation Studio's account that you used to generate your return.

​

If you're the gift giver, you can receive a refund in the form of a gift card or the original payment method. All refunds are subject to our refund policies and timelines outlined in Refunds.